Return and Exchange Policy
At Novobit, we are committed to providing high-quality charging accessories. If you are not satisfied with your purchase or receive a defective product, we offer a simple return and exchange process.
1. Return Eligibility
You may request a return or exchange under the following conditions:
- The product is defective or damaged upon delivery
- You received the wrong product
- The product has a manufacturing defect
To qualify for a return or exchange:
- The request must be made within 7 days of delivery
- The product must be unused and in original packaging
- All accessories and cables must be included
- Proof of purchase or order confirmation is required
2. Non-Returnable Items
Returns will not be accepted in the following cases:
- Products damaged due to misuse or improper handling
- Products returned without original packaging
- Requests made after the return window
- Normal wear and tear from regular usage
3. Exchange Process
If you receive a defective or incorrect item, we will offer an exchange for the same product.
Steps for exchange:
- Contact our support team with your order number and product details
- Share photos or videos of the issue
- Our team will review the request
- Once approved, the replacement product will be arranged
4. Return Process
To initiate a return:
- Contact customer support within the return period
- Provide your order number and reason for return
- Our team will guide you through the return process
Once the returned product is received and inspected, the refund will be processed if applicable.
5. Refund Policy
If a refund is approved:
- Refunds will be issued to the original payment method
- Processing time may take 5–10 business days
- Shipping charges (if applicable) may not be refundable
6. Damaged or Defective Products
If your product arrives damaged or does not function properly, please contact us immediately. We will arrange a replacement or suitable resolution as quickly as possible.
7. Warranty Coverage
Most Novobit charging products come with a 1-year warranty against manufacturing defects. Warranty claims may require product inspection and proof of purchase.
8. Contact Us
For return or exchange requests, please contact:
Novobit Customer Support
Email: [your email]
Phone: [your phone number]
Our team will be happy to assist you.
